Customer and lead assistants
AI that answers first inquiries on WhatsApp, Telegram, email or your website and hands over to a person when needed.
AI automation
We build AI assistants and agents that draft, sort, summarise and score inside your existing workflows, with a clear review step wherever a decision matters.
What we build
Assistants, document processing, call summaries and screening, with human review built in.
AI that answers first inquiries on WhatsApp, Telegram, email or your website and hands over to a person when needed.
Invoices, forms, contracts and scans read, checked and turned into structured data.
Recorded calls turned into summaries, action items and CRM updates.
Structured first round interviews and assessments, with a person approving every result.
Search and answers over your own documents, manuals and policies.
Clear limits, logging and human approval steps built in from the start.
Typical workflows
Common situations we automate, and what changes once the system is running.
Customers wait hours for answers to the same ten questions.
With automationAn assistant answers instantly and passes complex cases to your team with full context.
Someone reads every incoming email to decide where it goes.
With automationEmails are classified, summarised and routed, with reply drafts ready for review.
Recruiters spend hours on first round calls and notes.
With automationStructured AI interviews produce comparable reports for recruiters to review.
Data is typed in from PDFs and scans by hand.
With automationDocuments are read automatically and only unclear fields go to a person.
Tools and technology
We work with OpenAI, Anthropic Claude, open source models, Whisper, vector search and your existing tools. Where a standard tool can do the job, we use it. Where it cannot, we write a small, well tested custom service, and every part is documented and monitored.
Related services: workflow automation, CRM and sales automation, reporting and dashboards, custom software and website design.
Case studies
Recruitment Firm
80%+ less time on first round screening
Read the case studySales Team on WhatsApp
Leads qualified 3x faster
Read the case studyOnline Retailer
90% less customer service workload
Read the case studyQuestions
We choose per task: OpenAI, Anthropic Claude, open source models or speech models such as Whisper. Where data protection matters, we use EU hosted or self hosted options.
Only where it is safe and you want it to. Anything with real consequences, such as hiring, payments or commitments to customers, gets a human review step.
We ground answers in your own data, restrict what the assistant may say, log every response and test against real examples before launch.
Running costs depend on volume and the models used. We estimate them during planning, so there are no surprises later.
Let's build together
Whether you have a clear plan or just a starting point, we would love to hear what you are working on.