Online Retailer
Every message answered, every order checked
A growing online retailer sold through Telegram, WhatsApp and its website, and every message, order and payment went through a manager.
Success story
The challenge and what we built
A growing online retailer sold through Telegram, WhatsApp and its website, and every message, order and payment went through a manager. Replies were slow, follow ups slipped and buyers asking in local community chats were never seen. We built more than 20 connected services that answer customers instantly, validate every order, match bank payments to open orders and spot new buyers around the clock. Managers now step in only for the exceptions.
Results
- 90% less customer service workload
- 30% more revenue from new leads
- No missed unpaid orders
Client details are kept confidential. Figures come from the project records and describe this specific project, not a guarantee for every business.
Before
- Managers answering every message by hand
- Orders and payments checked manually
- Buyers in community chats going unnoticed
After
- 90% less customer service workload
- 30% more revenue from new leads
- No missed unpaid orders
Automations
AI conversations
Answers first inquiries and collects every order detail.
Order validation
Checks addresses and phone numbers before confirming.
Payment matching
Reads bank notifications and marks the right order as paid.
Lead detection
Watches community chats for people ready to buy.
Unpaid reminders
Automatic nudges so no order is left unpaid.
More case studies
See what else we have built
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